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Where are you based? / Where do you ship from?

We are based in and ship from London (UK).

What payment methods do you accept?

We accept debit and credit card payments and PayPal payments. We encourage you to make card payments. However, we maybe accepting of bank transfer payments if you email us at . Please ensure you confirm your order details when contacting us.

Do you do international shipping? / How long will it take to get my order? / How much will it cost me for international shipping?

For all of our shipping information and delivery costs, please click here.

What is your return and exchange policy?

Due to sanitary reasons we do not accept returns or exchanges. However, if the product is received damaged or in the unlikely event that the wrong product is sent, Please feel free to contact us . Please ensure you attach a picture of the damaged / wrong product and include your order number and we will be sure to get back to you within 24 hours. Returns must be communicated within 3 days of receiving the product and will need to be returned to us within 14 days of receipt if unused.

Are your lashes mink / reusable / cruelty free? Do your lashes include eyelash glue? 

Product info: 3D Mink Hair, Cruelty Free, Lash glue sold separately, Black hair, Re-useable up to 25 times if kept in good condition, Flexible band, Packaged in our own branded eyelash boxes.

How do I take care / maintain the lashes?

You can use a cotton pad or cotton ball with a bit of makeup remover and slowly start cleaning the lashes. Make sure you are gentle when cleaning your lashes because we don't want to rip off any lashes. Gently pat makeup remover on the band so the glue becomes damp and use tweezer to slowly remove the glue.

How do I use my false lashes?

When you want to use your lashes you can first place the lashes on your eye to get an accurate measurement so you can snip off any lashes to ensure they fit onto your eye perfectly. You can then place your lash glue on the lash band and wait for the glue to get tacky. This should take a few seconds. While you wait for the glue to get tacky you can use an eyelash curler on your natural lashes. Once the glue is tacky you can place your false lashes on your lash line. Start placing your lashes from your inner eye and place the lashes on your lash line ensuring they are stuck on. Wait for the lash glue to finally dry on your lash line, once it is dry you can use a small eyelash brush or eyebrow brush and brush the lashes up to combine your false lashes with your real lashes. To make it easier for you we do have an Eyelash Essentials Kit with all the key tools you will need to put your false lashes. Click here to shop.

Can I use mascara and eyeliner on the lashes?

We advise you not to use mascara or eyeliner because it may be easier to maintain and take care of the lashes. You can curl your lashes before using your false lashes. If you do choose to use mascara and eyeliner, you should clean your false lashes properly before reusing.

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