FREQUENTLY ASKED QUESTIONS
Where are you based? / Where do you ship from?
We are based in and ship from London (UK).
What payment methods do you accept?
We accept debit and credit card payments and PayPal payments. We encourage you to make card payments. However, we maybe accepting of bank transfer payments if you email us at firstname.lastname@example.org . Please ensure you confirm your order details when contacting us.
Do you do international shipping? / How long will it take to get my order? / How much will it cost me for international shipping?
For all of our shipping information and delivery costs, please click here.
What is your return and exchange policy?
Due to sanitary reasons we do not accept returns or exchanges. However, if the product is received damaged or in the unlikely event that the wrong product is sent, Please feel free to contact us email@example.com . Please ensure you attach a picture of the damaged / wrong product and include your order number and we will be sure to get back to you within 24 hours. Returns must be communicated within 3 days of receiving the product and will need to be returned to us within 14 days of receipt if unused.